Terms and Conditions

Effective date: 27 Jul 2026

These Terms and Conditions (the “Terms”) govern your use of 36leads (the “Service”).

1. Scope

These Terms apply to all contracts between you and us regarding the Service.

Conflicting or deviating terms apply only if we expressly agree in writing.

The Service is offered to businesses (B2B) and consumers (B2C).

2. The Service

We provide a web‑based SaaS service which—depending on your plan, region and configuration—may include AI‑assisted content creation, scheduling and publishing (e.g., for LinkedIn) and assistance for personalised outreach (e.g., drafts/suggestions). The Service may include integrations with third‑party providers (e.g., LinkedIn integration via Unipile).

The Service is a support tool. We do not guarantee outcomes (e.g., reach, leads, revenue).

We may update, improve or change features if reasonable for you and the core purpose of the Service remains.

3. Registration, account and user obligations

Registration is required. You must provide accurate and complete information and keep it up to date.

Keep your credentials confidential. You are responsible for actions taken via your account if you caused misuse or failed to take reasonable steps to prevent it.

You are responsible for complying with applicable laws and third‑party platform rules (e.g., LinkedIn).

4. Acceptable use; prohibited conduct

You may use the Service only for its intended purpose.

In particular, you must not:

• use the Service for unlawful activity;
• bypass security mechanisms;
• overload systems or perform attacks (including abusive scraping);
• harass others or send spam; or
• infringe third‑party rights.

Prohibited high‑risk uses (Regulation (EU) 2024/1689, the “AI Act”): The Service is intended solely for initiating and maintaining business contacts in a sales and marketing context. We define this intended purpose as the provider. In particular, you must not use the Service for:

• recruitment or selection of staff, in particular sourcing, targeting, filtering, evaluating or ranking natural persons as job applicants or candidates, and placing targeted job advertisements (Annex III point 4(a) AI Act);
• decisions on the establishment, terms, promotion or termination of employment or contractor relationships, or the evaluation or monitoring of the performance or behaviour of workers (Annex III point 4(b) AI Act);
• evaluating the creditworthiness of natural persons or establishing their credit score, or risk assessment and pricing in life and health insurance (Annex III point 5 AI Act);
• decisions on access to education or vocational training, to essential private or public services and benefits, or to emergency services (Annex III points 3 and 5 AI Act);
• any other purpose listed in Annex III of the AI Act, or any practice prohibited under Article 5 of the AI Act;
• contacting minors, or contacting natural persons outside a professional or business context.

If you nevertheless use the Service for any such purpose, you thereby modify the intended purpose within the meaning of Article 25(1)(c) of the AI Act. In that case you are considered the provider of the high‑risk AI system concerned and assume all provider obligations under the AI Act. You will indemnify us against third‑party claims, fines and regulatory measures arising from such use.

If we suspect misuse, we may temporarily suspend your account while we investigate.

5. Intellectual property; licence

The Service, software, trademarks, designs and content provided by us remain our intellectual property.

During the subscription term, you receive a non‑exclusive, non‑transferable right to use the Service in accordance with your plan.

If you upload or input content (e.g., text, prompts, data, files), you grant us the rights necessary to provide the Service (e.g., to store, process and display your content).

6. Content, uploads and AI features

You may create, store or process content in the Service and upload files (e.g., images). Allowed file formats are the common image formats shown in the Service; the maximum file size is 5 MB per upload.

The Service may provide AI‑assisted image generation. You are responsible for ensuring you have the necessary rights and that your use does not infringe third‑party rights.

6.1 Roles under the AI Act

The Service contains AI systems within the meaning of the AI Act, in particular for generating message drafts, comment suggestions, post copy and images, and for assessing and prioritising contacts.

We are the provider of these AI systems within the meaning of Article 3(3) of the AI Act. The underlying AI models are obtained from third parties (currently including OpenAI and, depending on the model selected, providers connected via the aggregator OpenRouter). The providers of those general‑purpose AI models are those third parties, not us.

You are the deployer of these AI systems within the meaning of Article 3(4) of the AI Act. You use the Service under your own authority, in your own name and through your own accounts on third‑party platforms. The deployer obligations under the AI Act, in particular the transparency obligations under Article 50(3) and 50(4), rest with you.

Each of us is responsible for our own staff under Article 4 of the AI Act, namely to support and facilitate their AI literacy.

6.2 Editorial responsibility for published content

You bear editorial responsibility within the meaning of the second subparagraph of Article 50(4) of the AI Act for all content you publish or send through the Service. You must review AI‑generated content before publication or sending. The Service provides approval and editing steps for this purpose.

Where you use the Service to publish AI‑generated or AI‑manipulated text for the purpose of informing the public on matters of public interest, you must disclose that the text has been artificially generated or manipulated, unless the exemption for human review and editorial control applies. Image, audio or video content that appreciably resembles existing persons, objects, places, entities or events must be disclosed as artificially generated or manipulated in accordance with the first subparagraph of Article 50(4) of the AI Act.

6.3 Automated sending without prior approval

The Service offers optional automation features in which messages are generated and sent directly without prior approval by you. These features are disabled by default. You enable them yourself and determine their scope, audience and frequency.

By enabling such a feature you decide to deploy an AI system in direct communication with natural persons. As the deployer, you are responsible for ensuring that recipients are informed about the use of AI to the extent required by the law applicable to you, in particular Article 50 of the AI Act. You may add a corresponding notice to your message templates at any time.

Independently of this, you remain obliged to use automated sending only towards persons for whom a lawful basis exists, and to respect objections and contact blocks.

6.4 Marking of AI‑generated content

We mark content generated by our AI systems in accordance with Article 50(2) of the AI Act, to the extent this is technically feasible and effective in light of the state of the art. For generated images this is done by machine‑readable entries in the metadata of the generated file.

Such markings may be lost through third‑party platforms or through editing, conversion, compression or redistribution. We have no control over this. You must not deliberately remove such markings or render them ineffective.

7. Availability, maintenance, support

We aim for high availability, but uninterrupted availability cannot be guaranteed. Planned maintenance may temporarily limit availability.

Support channel: [email protected].

Support hours: Monday–Friday, 09:00–18:00 (Europe/Zurich), excluding statutory holidays at our place of business. Support is provided on a “best effort” basis.

Requests outside support hours are generally handled on the next business day.

8. Pricing, billing and payments

Pricing is shown on our pricing page. Prices may differ by country/region, may be displayed in different currencies, and may be rounded or locally adjusted.

Unless stated otherwise in checkout, prices are shown inclusive of applicable taxes (e.g., VAT).

Billing is generally monthly in advance unless stated otherwise.

Payment processing: Depending on your region/plan, payments are processed via Stripe and/or Creem. Payment providers typically process payment data under their own data protection responsibility (e.g., for payment processing, fraud prevention and compliance).

Where Creem acts as merchant of record/reseller: For certain purchases Creem acts as merchant of record/reseller. In such cases your statement may show a Creem‑related entry and Creem’s buyer terms and operational processes (including self‑service portals and support flows) may apply.

If you are in payment arrears, we may suspend access after notice.

9. Term, cancellation, plan changes

Subscriptions run for the term shown at purchase (e.g., monthly or annual) and renew automatically for the same term unless cancelled.

Cancellation: You may cancel effective at the end of the current billing period:

• via the in‑app settings (e.g., Settings → Subscription/Billing → Cancel), and/or
• via the customer portal of the relevant payment provider (Stripe/Creem), which may be linked in the Service and on our website (e.g., in the footer as “Cancel subscription”), and/or
• in text form by emailing [email protected].

After cancellation, access typically remains available until the end of the paid period unless otherwise agreed.

Cancellation does not automatically result in a refund; refunds are governed by section 11.

Please cancel in time before your next billing date. For subscriptions processed via Creem, a lead time of at least 48 hours before the end of the current billing period may be required per Creem’s buyer terms.

Upgrades/downgrades:

• Upgrade: effective immediately; the price difference is due immediately as shown in checkout/portal.
• Downgrade: effective at the end of the current billing period.

10. Free trial

We typically offer a free trial of 7 days with limited features. Scope and limitations are shown in the Service/checkout.

No payment details are required for the trial.

The trial ends automatically and does not convert into a paid subscription. A paid subscription is created only if you actively purchase it.

11. Refunds

In addition to mandatory statutory rights (especially for consumers), we offer a voluntary money‑back guarantee:

• Time window: within 7 days of the first successful subscription payment;
• Scope: applies only to the customer’s first subscription payment (“first billing only”) and may be claimed only once per customer;
• Condition: “no questions asked”.

Annual plans: full refund within 7 days of the first purchase; thereafter, no prorated refunds for unused time to the extent permitted by law.

Refunds are returned to the original payment method. Processing times may vary by payment provider.

If a payment was processed via Creem, the technical refund execution may be performed through Creem; however, we remain your primary point of contact ([email protected]).

12. Liability

We are fully liable for intent and gross negligence.

For slight negligence we are liable only for breach of essential contractual duties and limited to foreseeable typical damage.

To the extent permitted by law, our total liability is capped at the fees you paid in the 12 months preceding the event giving rise to the claim.

To the extent permitted by law, liability for indirect damages, consequential damages and lost profits is excluded.

We are not liable for outages or issues outside our control (e.g., third‑party platforms such as LinkedIn, the internet, force majeure).

Third‑party platforms/LinkedIn: You use third‑party integrations (e.g., LinkedIn via Unipile) at your own risk. To the extent permitted by law, we are not liable for actions taken by third‑party platforms (e.g., restrictions, suspensions, deletions), in particular where caused by (i) your use outside our recommended limits/guidelines, (ii) your parallel manual activity, or (iii) changes to third‑party rules.

13. Warranty; defects

The Service is provided “as described”. A fully error‑free operation cannot be guaranteed.

Please report issues with as much detail as possible to [email protected].

14. Data protection

Information about personal data processing is available in our Privacy Policy.

You are responsible for having the necessary rights/consents to input personal data into the Service.

Storage and deletion: We store customer content and account data while your account is active or until you delete content. After account deletion, we delete personal data and content within 30 days, unless legal retention obligations apply. Any technical backup copies are overwritten or deleted within this period.

AI/service improvement: As described in the Privacy Policy, we may use de‑identified and/or aggregated usage data and content to improve the Service and quality, aiming to prevent identification of individual customers/persons according to the state of the art.

15. Confidentiality

Each party shall keep the other party’s confidential information confidential.

This does not apply to information that is publicly known or lawfully obtained without confidentiality obligations.

16. Suspension and termination for cause

We may suspend accounts for serious breaches of these Terms, misuse, or legal requirements.

Termination for cause remains reserved.

17. Changes to these Terms

We may amend these Terms if justified by objective reasons (e.g., legal changes, product changes).

We will notify you in advance. If you do not object within [30 days], the changes are deemed accepted.

18. Consumer right of withdrawal – EU/EEA

Right of withdrawal: If you are a consumer, you generally have the right to withdraw from a distance contract within 14 days without giving any reason.

Withdrawal period: 14 days from the date of contract conclusion.

How to exercise: To exercise your right, you must inform us (36leads Soziev, Earhart‑Strasse 8, 8152 Opfikon, Switzerland; email: [email protected]) by an unequivocal statement (e.g., email).

Effects: If you withdraw, we will reimburse payments received from you without undue delay and no later than 14 days after we receive your withdrawal notice, using the same payment method.

Digital services started during the withdrawal period: If you request that we start providing the service during the withdrawal period and you later withdraw, you may have to pay an amount proportionate to the services provided up to the time you informed us of the withdrawal, where required by law.

Any early expiry/exclusion of the right of withdrawal for digital content/services applies only if the statutory conditions are met.

Model withdrawal form (EU/EEA)

(You may use this form, but it is not mandatory.)

19. Consumer cancellation rights – United Kingdom (UK)

For consumers in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 generally provide a 14‑day cancellation (“cooling‑off”) period for distance contracts, subject to statutory exceptions.

If you ask us to begin providing services during the 14‑day period, you may be required to pay reasonable costs for services provided up to the time you cancel, depending on the circumstances and applicable UK law.

Model cancellation form (UK)

(You may use this form, but it is not mandatory.)

20. Miscellaneous

Swiss law applies, excluding conflict of law rules, without prejudice to mandatory consumer protection laws of your country of habitual residence.

Venue is Opfikon, Zurich, Switzerland to the extent permitted.

If any provision is invalid, the remaining provisions remain effective and the invalid provision will be replaced by a valid one closest to the economic purpose.

Language: A German version of these Terms may be provided. In the event of discrepancies, the German version prevails.